Your Independence Matters.
Our Deaf-led Support Coordination team will assist you by using in-depth knowledge in building the skills you need to understand and use your plan. Our team will ensure a mix of supports is used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
What is Support Coordination?
Learn more about Support Coordination at Communication eXtra from Paul, our Founder, Director and Principal.
Support Coordination
At Communication eXtra, we offer comprehensive support throughout your NDIS journey. We understand the unique needs of the Disabled and Deaf community, and we’re here to ensure that navigating your NDIS Plan is both accessible and empowering.
What is Support Coordination?
A Support Coordinator can:
• Support you to understand your NDIS Plan
• If you are Plan Managed, we will find the right company to look after your NDIS money and pay providers
• Talk about your goals and what support you would like
• Find and bring in the right support for you
• Support you to plan your budget and how much money you can spend in your Plan
• Find the right people to meet you and work out what support you need
• Help you become more independent
• Support you to review your NDIS Plan
Why do we need Support Coordination?
Support Coordination from Communication eXtra can:
• Help you to fully understand your NDIS Plan
• Make sure you get the right kinds of support, such as support worker, therapist, equipment
• Find the right Plan Manager for you, if you are Plan Managed
• If you are not happy with your NDIS Plan, we will support you ask for a better one
• Arrange assessments for you from the right people so you can get the right supports
Where can we support you?
Communication eXtra can meet with you or talk with you in different ways:
• Using Auslan or spoken English or both
• SMS or email
• Webcam via Skype, Zoom, or any other webcam method
• Face to Face in your home, NDIS/LAC offices, our offices or café etc
Communication eXtra will arrange providers to support you:
• In Auslan or via an Auslan interpreter
• SMS or email
• At home or your provider’s offices or in a café etc
• SMS or email
• Webcam via Skype, Zoom, or any other webcam method
Who will support you at Communication eXtra?
Staff at Communication eXtra will support you to:
• Find the right interpreter
• Get support workers that work well with you
• Find the therapist or OT knows how to work with you and understand you
• Get the right support at home, with looking after yourself or for keeping your home clean and garden tidy
• Get the right technology to support you with communication and other everyday activities
How much does Support Coordination cost?
Here is a brief summary of our charging structure:
• 15 minutes – 2 emails and/or 5 minute video/phone call
• 30 minutes – 4 emails and or 15 minute video/phone call, short meetings or visits
• 45 minutes – 6 emails and or 15 minute video/phone call, short meetings or visits
• 1 hour – 8 emails and/or 30 minute phone/video call, meetings
Here is a brief summary of our travel fee structure::
We charge half the time it takes to drive to see you and back to our office.
We do not charge for kms we drive.
Here is a brief summary of our rates structure:
The current NDIS Coordination of Supports (Level 2 Support Coordination) rate is $100.14 per hour (refer to the NDIS Price Guides and Pricing).
Contact us for further clarification of our charging structure.
Diverse Team
Our team have many years of working with Deaf and Hard of hearing people and use a large network of local and national providers.
Deaf-Led Knowledge
Our experienced Deaf-led team knows everyone is different and works with you to tailor your support. Each team member is dedicated in supporting you to achieve your goals.
Experts In NDIS
Communication eXtra has expert Support Coordinators that can help you understand your plan and how can use it. We are experts in Plan reviews and can help if your situation has changed.
0475 434 517
Phone Call | SMS | Google Meet | FaceTime | Video Call
hello@communicationextra.com.au
Communication eXtra are NDIS-registered
Provider Registration ID: 4-G602XE4
ABN: 13 139 212 440
ACN: 672 939 801