Independent Support is True Support.
Our Deaf-led Specialist Support Coordination team will assist you by using in-depth knowledge in building the skills you need to understand and use your plan. Our team will ensure a mix of supports is used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
What Is Specialist Support Coordination?
Learn more about Specialist Support Coordination from Paul, our Founder, Director and Principal.
Specialist Support Coordination
At Communication eXtra, we offer comprehensive support throughout your NDIS journey. We understand the unique needs of the Disabled and Deaf community, and we’re here to ensure that navigating your NDIS Plan is both accessible and empowering.
What is Specialist Support Coordination?
This is where a participant has additional, high or complex needs and circumstances, in addition to their primary disability.
These additional circumstances may include:
• Additional or complex disabilities and/or health issues
• Moving to independent living
• Guardianship situations
• Child protection and custody issues
• Justice issues (criminal court, corrections, prison)
• Mental Health services
• Housing or debt crisis
• Other high-risk factors in the participant’s life
Why do we need Support Coordination?
Communication eXtra will work with case managers and other professionals to ensure that the participant gets the best and most appropriate support possible.
If a participant has Specialist Support Coordination funds in their Plan, the Support Coordinator will work with the participant and providers and/or government agencies to determine which services will be charged as Support Coordination, and which services will be charged as Specialist Support Coordination.
Communication eXtra are available to be sub-contracted to an existing Coordination of Supports provider, to provide a Specialist Support Coordination service alongside the regular Coordination of Supports.
Where can we support you?
Communication eXtra can meet with you or talk with you in different ways:
• Using Auslan or spoken English or both
• SMS or email
• Webcam via Skype, Zoom, or any other webcam method
• Face to Face in your home, NDIS/LAC offices, our offices or café etc
Communication eXtra will arrange providers to support you:
• In Auslan or via an Auslan interpreter
• SMS or email
• At home or your provider’s offices or in a café etc
• SMS or email
• Webcam via Skype, Zoom, or any other webcam method
Who will support you at Communication eXtra?
Staff at Communication eXtra will support you to:
• Find the right interpreter
• Get support workers that work well with you
• Find the therapist or OT knows how to work with you and understand you
• Get the right support at home, with looking after yourself or for keeping your home clean and garden tidy
• Get the right technology to support you with communication and other everyday activities
How much does Support Coordination cost?
For Specialist Support Coordination, Communication eXtra charges the NDIS Specialist Support Coordination rates and the amount of work done.
Here is a brief summary of our charging structure:
15 minutes – 2 emails and/or 5 minute video/phone call
30 minutes – 4 emails and or 15 minute video/phone call, short meetings or visits
45 minutes – 6 emails and or 15 minute video/phone call, short meetings or visits
1 hour – 8 emails and/or 30 minute phone/video call, meetings
Here is a brief summary of our travel fee structure::
We charge half the time it takes to drive to see you and back to our office.
We do not charge for kms we drive.
Here is a brief summary of our rates structure:
The current NDIS Specialist Support Coordination (Level 3 Support Coordination) rate is $190.54 per hour (refer to the NDIS Price Guides and Pricing).
Contact us for further clarification of our charging structure.
Diverse Team
Our team have many years of working with Deaf and Hard of hearing people and use a large network of local and national providers.
Deaf-Led Knowledge
Our experienced Deaf-led team knows everyone is different and works with you to tailor your support. Each team member is dedicated in supporting you to achieve your goals.
Experts In NDIS
Communication eXtra has expert Support Coordinators that can help you understand your plan and how can use it. We are experts in Plan reviews and can help if your situation has changed.
0475 434 517
Phone Call | SMS | Google Meet | FaceTime | Video Call
hello@communicationextra.com.au
Communication eXtra are NDIS-registered
Provider Registration ID: 4-G602XE4
ABN: 13 139 212 440
ACN: 672 939 801