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Our Team

At Communication eXtra we pride ourselves on our diverse team of experts.


Paul Bartlett is the person who set up Communication eXtra, which has seen rapid growth since its establishment in June 2020. Paul brings a wealth of knowledge and experience gained from working in both Australia and the United Kingdom.

  • Over 35 years experience in supporting deaf people, deaf children, and their families, in Australia and the UK
  • 20 years experience of designing, implementing and maintaining Quality Assurance systems
  • 15 years experience of senior and executive service management and leadership in Australia and the United Kingdom of a number of charities and businesses
  • Worked at the NDIS as a Planner
  • Worked as a Support Coordinator for genU
  • Intimate knowledge of the NDIS, inside and outside
  • Intimate knowledge of Auslan, Deaf Culture, and the supports deaf people need
  • And Paul also holds Management, Teaching, and Sign Language Translation qualifications.

Our Team

At Communication eXtra, we have a team of high-quality trained professionals ready to help you get the support that you want and deserve.

Paul Bartlett

founder, director

Paul is a former NDIS Planner and worked as a Support Coordinator with gen U prior to launching Communication Extra. Paul has over 35 years’ experience in working with deaf people and people with disability, in both Australia and the UK, and 15 years’ experience of business and executive management of Deaf and disability service delivery.​

Narelle Akers

operations manager

Narelle joined Communication Extra after 12 years of working in diverse roles with the Can Do Group.  She has more than 20 years of experience in disability services and management consultation, with expertise to ensure NDIS provider standards are met and that clients receive the best possible service from our Support Coordinators.

Isobel Quinlan

social worker | support coordinator

Isobel is a qualified Social Worker with extensive experience and a deep commitment to exceptional support for those with complex and high needs. Empathy, patience, and excellent communication skills are crucial in understanding and addressing the needs of our participants.

Melissa Connor

senior support coordinator

Melissa is an experienced Senior Support Coordinator, who leads our Victorian based Support Coordinators. She has experience providing Deaf interpreting and has provided translation work for Deaf and Hard-of-hearing refugees.

Jo Michael

cONTINUOUS IMPROVEMENT OFFICER

Jo is our Continuous Improvement Support Officer.  Jo has worked as a Marketer, Employment Consultant, NDIS intake officer and in NDIS Claiming before joining Communication eXtra.  Jo works alongside families with any referrals, enquiries, billing and funding.

Anna Fallah

National connections officer

Anna Fallah works in the National Connections team and is a dedicated and driven team member with extensive experience. Anna’s commitment to excellence is reflected in her unwavering dedication to delivering exceptional communication and customer service.

Michelle Godfrey

sUPPORT COORDINATOR | Training Officer

Michelle Godfrey works alongside our Principal and Senior Support Coordinator to support in reaching our large National client base. Michelle has come from a corporate background where she prides herself on maintaining fast, friendly and efficient customer service. 

Damon Lahtinen

Support coordinator

Damon is a Support Coordinator in North Queensland. Damon has vast experience working in the disability sector and strives to empower participants to maximise the full value of their NDIS Plans.

Aleisha Clark

Support coordinator

Aleisha Clark is a highly experienced and passionate professional with almost 20 years of experience in education settings. She is enthusiastic and results-driven, striving to achieve the best outcomes for her clients and colleagues.

Victor Belousov

support coordinator

Victor Belousov is a profoundly Deaf Support Coordinator in Victoria, who has past experience as a support worker and in IT. He works to give participants the access they need to make their lives easier, so they can achieve great things

Mei Li

support coordinator

Mei Li is is a Hard of Hearing Support Coordinator and Auslan Tutor. Mei has been involved with the Deaf community, volunteering in the Melbourne Deaflympics and playgroups – and worked as a support worker within the Deaf Community.

Andrew Young

support coordinator

Andrew brings valuable experience as a Support Coordinator and NDIS services in Sydney. Andrew has a Bachelor of Teaching (Adult Vocational Education) and is well-equipped to bring new insights and knowledge to our team.

Lucy Neilson

Support Coordinator | Qualified Auslan NAATI Interpreter

Lucy has extensive experience in administrative support, education, and healthcare. More recently, Lucy was a popular Local Area Coordinator, supporting participants through their NDIS journeys. Lucy is fluent in New Zealand and Australian Sign Language, reflecting her commitment to effective communication and inclusivity.

William Maggs

Administration Officer

William Maggs is a valued member of the Connections team, serving as an Administration Officer. As a Deaf artist, William brings a unique perspective and creative energy to his role, combining his administrative expertise with his passion for the arts. His work reflects his commitment to fostering meaningful connections and supporting the team’s goals with dedication and innovation.

0475 434 517
Phone Call | SMS | Google Meet | FaceTime | Video Call

hello@communicationextra.com.au

Communication eXtra are NDIS-registered
Provider Registration ID: 4-G602XE4
ABN: 13 139 212 440
ACN: 672 939 801

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